Frequently Asked Questions

1. What makes PCOKA products unique?

Every PCOKA product is handcrafted by skilled artisans using premium-quality copper, brass, bronze, and other traditional materials. Each piece combines timeless craftsmanship with modern functionality.

2. Are your products handmade?

Yes. Most of our products are handcrafted, so slight variations in texture, finish, or color are natural and make every piece unique.

3. Are your products food-safe?

Yes. Products intended for food and beverage use are manufactured using food-safe materials and traditional finishing processes suitable for everyday use.

4. Where are your products made?

Our products are proudly handcrafted in India by experienced artisans who preserve traditional metalworking techniques.

5. Do you use pure copper and brass?

Yes. We use high-quality copper, brass, and other premium metals depending on the product category.

6. How long does delivery take?

Orders are generally dispatched within 1–3 business days and delivered within 3–7 business days, depending on your location.

7. Do you offer free shipping?

Yes, free shipping may be available on eligible orders. Please check the shipping policy or checkout page for current offers.

8. Can I track my order?

Yes. Once your order is shipped, you'll receive a tracking link via email or SMS.

9. Can I change my shipping address after placing an order?

Yes, provided your order has not been shipped. Contact our support team as soon as possible.

10. Do you deliver across India?

Yes. We deliver to most serviceable pin codes across India.