Shipping Policy

At PCOKA, every order is carefully packed and shipped with the same dedication and craftsmanship that goes into creating our premium handcrafted kitchenware and home essentials. We partner with trusted logistics providers across India to ensure your order reaches you safely and on time.

1. Shipping Coverage

We currently deliver across PAN India through reliable courier and logistics partners. Every shipment is handled with care to ensure your products arrive in excellent condition.

2. Shipping Charges

Free Shipping Across India

We offer FREE shipping on all orders across India.

There are no hidden shipping charges at checkout.

3. Order Processing & Dispatch

Most orders are processed and dispatched within 1–3 business days after your order is confirmed.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During festivals, sale events, or periods of high demand, dispatch timelines may be slightly extended. If this happens, our team will keep you informed about your order status.

Once your order has been shipped, you will receive:

  • Order confirmation via Email

  • Shipping confirmation

  • Tracking ID and tracking link

This allows you to monitor your shipment in real time.

4. Delivery Timelines

We aim to deliver your order within the estimated delivery timeframe displayed at checkout. Delivery times may vary depending on your location and courier partner availability.

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Adverse weather conditions

  • Transportation disruptions

  • Regional restrictions

  • High order volumes

  • Operational or logistical issues

In such cases, our support team will keep you updated throughout the process.

5. Secure Delivery (OTP Verification)

For enhanced security, certain prepaid orders may require an OTP (One-Time Password) during delivery.

To ensure a smooth delivery, please:

  • Provide an active mobile number while placing your order.

  • Keep your phone accessible during the expected delivery period.

  • Share the OTP with the delivery partner only after receiving your package.

Failure to provide the OTP may result in delayed or unsuccessful delivery.

6. Packaging & Handling

As a premium handcrafted brand, every PCOKA product is carefully packed to minimize the risk of damage during transit.

In the unlikely event that you receive:

  • A damaged product

  • A missing item

  • An incorrect product

an unboxing video recorded from the moment the sealed package is opened is mandatory for us to investigate and process your claim.

We also recommend inspecting the package upon delivery and retaining the original packaging until the issue has been resolved.

7. Delivery Attempts

Our courier partners generally make up to three (3) delivery attempts before returning the shipment to us.

If you are unavailable during delivery:

  • The courier partner may contact you directly.

  • A re-delivery may be arranged based on courier policies.

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order. Incorrect or incomplete information may cause delivery delays or failed deliveries.

8. Need Assistance?

If you have any questions regarding shipping, order tracking, or delivery, our support team is here to help.

Email: care@pcoka.com

Customer Support: +91 9910203140

Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for choosing PCOKA. We appreciate your trust and look forward to delivering beautifully handcrafted products to your doorstep.