Privacy Policy

At PCOKA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when you visit our website or purchase our products.

By accessing or using the PCOKA website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing & Shipping Address

  • City, State & PIN Code

  • Country

  • Payment Information (processed securely through our payment partners)

Order Information

  • Products purchased

  • Order history

  • Delivery preferences

  • Transaction details

Technical Information

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Website usage statistics

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify transactions and prevent fraud.

  • Provide customer support.

  • Respond to your enquiries.

  • Send order confirmations and shipping updates.

  • Improve our products, services, and website experience.

  • Personalize your shopping experience.

  • Conduct analytics and website performance monitoring.

  • Comply with legal and regulatory obligations.

If you choose to subscribe, we may also send promotional offers, newsletters, and product updates. You may unsubscribe at any time.

3. Purchase & Account Registration

When you register an account or place an order on the PCOKA website, we collect information necessary to process your purchase, including your contact details, delivery address, and order history.

This information enables us to provide a seamless shopping experience and improve our services.

4. Customer Support & Communication

If you contact us via email, phone, WhatsApp, contact forms, or social media, we may retain the information you share to:

  • Respond to your queries.

  • Resolve complaints.

  • Process return or warranty requests.

  • Improve customer support services.

5. Cookies

PCOKA uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Understand website traffic.

  • Improve website performance.

  • Deliver a personalized shopping experience.

You may choose to disable cookies through your browser settings; however, certain website features may not function properly.

6. Sharing of Information

PCOKA values your privacy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only with trusted service providers who help us operate our business, including:

  • Payment gateway providers

  • Courier and logistics partners

  • Technology service providers

  • Customer support platforms

  • Analytics providers

  • Government or legal authorities where required by law

These partners are authorized to use your information only for the services they perform on our behalf.

7. Data Security

We implement appropriate technical, administrative, and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

Once the information is no longer required, it is securely deleted or anonymized wherever possible.

9. Third-Party Services

Our website may contain links to third-party websites or services.

Please note that these websites operate independently and have their own privacy policies. PCOKA is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before sharing any personal information.

10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Update your account details.

  • Request deletion of your information where legally permissible.

  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact our support team.

11. Children's Privacy

The PCOKA website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to remove it.

12. Changes to this Privacy Policy

PCOKA reserves the right to modify or update this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this page. We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.

Email: care@pcoka.com

Customer Support: +91 9910203140

Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)